• Finance And Business 11.02.2019 Comments Off on Communities Technologies 2005 Proceedings Conference PDF Ac5935d0e

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    : Communities and Technologies 2005: Proceedings of the Second Communities and Technologies Conference, Milano 2005

    ISBN : #9048169046 | Date : 2010-12-08

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    PDF-ea418 | This book includes 23 papers dealing with the impact of modern information and communication technologies that support a wide variety of communities: local communities, virtual communities, and communities of practice, such as knowledge communities and scientific communities. The volume is the result of the second multidisciplinary “Communities and Technologies Conference”, a major event in this e… Communities and Technologies 2005: Proceedings of the Second Communities and Technologies Conference, Milano 2005


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  • Finance And Business 11.02.2019 Comments Off on Activities Delivering Knock Socks Service PDF De6b66379

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    by Performance Research Associates : 101 Activities for Delivering Knock Your Socks Off Service (Knock Your Socks Off Series)

    ISBN : #0814414443 | Date : 2009-06-17

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    PDF-a537a | Today’s customers are demanding service that is faster, better, and more personalized than ever before. How can organizations ensure that they are prepared to meet that challenge? The latest addition to the best-selling Knock Your Socks Off Service(R) series, 101 Activities for Delivering Knock Your Socks Off Service provides readers with the practical tools and cost-effective training required to… 101 Activities for Delivering Knock Your Socks Off Service (Knock Your Socks Off Series)


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  • Finance And Business 11.02.2019 Comments Off on Leading Performance Management Local Government PDF 9c47d185a

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    : Leading Performance Management in Local Government

    ISBN : #087326178X | Date : 2008-09-15

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  • Finance And Business 11.02.2019 Comments Off on CIM Coursebook 06 Customer Communications PDF 9968e4360

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    by Maggie Jones : CIM Coursebook 06/07 Customer Communications

    ISBN : #0750680032 | Date : 2006-09-05

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    PDF-9c715 | Elsevier/Butterworth-Heinemann’s 2006-2007 CIM Coursebook series offers you the complete package for exam success. Comprising fully updated Coursebook texts that are revised annually, and free online access to the MarketingOnline learning interface, it offers everything you need to study for your CIM qualification. Carefully structured to link directly to the CIM syllabus, this Coursebook is user-… CIM Coursebook 06/07 Customer Communications


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  • Finance And Business 10.02.2019 Comments Off on Amazement Revolution Customer Strategies Experience PDF 10a99fde5

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    by Shep Hyken : The Amazement Revolution: Seven Customer Service Strategies to Create an Amazing Customer (and Employee) Experience

    ISBN : #1608321061 | Date : 2011-04-05

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    PDF-441c4 | From the New York Times and Wall Street Journal Bestseller…Customer service isn’t a department–it’s a philosophy that includes every person and aspect of the best and brightest companies. In a tough, competitive, and price-sensitive economy, customer service is one of the most essential tools to separate your business from the competition. In this sequel to the bestseller The Cult of the Custom… The Amazement Revolution: Seven Customer Service Strategies to Create an Amazing Customer (and Employee) Experience


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  • Finance And Business 10.02.2019 Comments Off on Beyond Tribalism Managing Identities Publishing PDF 36e157e1e

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    by Celia de Anca : Beyond Tribalism: Managing Identities in a Diverse World (IE Business Publishing)

    ISBN : #0230276946 | Date : 2012-04-27

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    PDF-b7ef8 | In the past, neo-tribalism in a Western context has been feared as leading to blindness or irrationality. In today’s business world, tribalism represents a conscious separation of the individual ego for the good of the community. This is the key to understanding the success of the most innovative businesses in the 21st century…. Beyond Tribalism: Managing Identities in a Diverse World (IE Business Publishing)


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  • Finance And Business 09.02.2019 Comments Off on Reference Architecture Telecommunications Industry Transformation PDF D0c6c1308

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    Reference Architecture for the Telecommunications Industry: Transformation of Strategy, Organization, Processes, Data, and Applications (Progress in IS) PDF




    by Christian Czarnecki : Reference Architecture for the Telecommunications Industry: Transformation of Strategy, Organization, Processes, Data, and Applications (Progress in IS)

    ISBN : #3319467557 | Date : 2017-01-29

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    PDF-d1555 | This book reflects the tremendous changes in the telecommunications industry in the course of the past few decades – shorter innovation cycles, stiffer competition and new communication products. It analyzes the transformation of processes, applications and network technologies that are now expected to take place under enormous time pressure. The International Telecommunication Union (ITU) and … Reference Architecture for the Telecommunications Industry: Transformation of Strategy, Organization, Processes, Data, and Applications (Progress in IS)


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  • Finance And Business 09.02.2019 Comments Off on Shoppernomics Shorten Shoppers Routes Purchase PDF 2977ee84b

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    by Roddy Mullin : Shoppernomics: How to Shorten and Focus the Shoppers’ Routes to Purchase

    ISBN : #1472424859 | Date : 2014-09-19

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    PDF-72931 | The journey to purchase for the family shop or the B2B buyer is impacted by media, advice, packaging and trial. The sales and marketing challenge is what to say, and where to say it. Shoppernomics, based on research and case studies from US and UK, examines the path taken by the potential buyer. The authors describe the key drivers and barriers on the journey to purchase. They identify the need… Shoppernomics: How to Shorten and Focus the Shoppers’ Routes to Purchase


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  • Finance And Business 09.02.2019 Comments Off on Relational Enterprise Maximize Business Relationships PDF 0c945977d

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    by Kenneth Carlton Cooper : The Relational Enterprise: Moving Beyond CRM to Maximize All Your Business Relationships

    ISBN : #0814406696 | Date : 2002-01-15

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    PDF-9c1cb |     Thanks to recent technologies, companies have made great strides in customer relationship management (CRM). But now they’re realizing that CRM is only part of the picture. To be fully successful, an organization must be relational–managing contacts with employees, sales reps, vendors, partners, and even competitors.    A new enterprise model is on the horizon, and this ground-breaking b… The Relational Enterprise: Moving Beyond CRM to Maximize All Your Business Relationships


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  • Finance And Business 08.02.2019 Comments Off on Multinational Commission Parliament Forschungsergebnisse WirtschaftsuniversitA4t PDF 179be996a

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    by Anne-Katrin Neyer : Multinational teams in the European Commission and the European Parliament (Forschungsergebnisse der Wirtschaftsuniversität Wien)

    ISBN : #3631543328 | Date : 2005-12-28

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    PDF-892a8 | International public organizations, as the European Commission and the European Parliament, are under almost permanent political pressure to improve efficiency. While teamwork is considered to be a possible remedy, so far little research on effectiveness of multinational teams was undertaken in international public organizations. The purpose of this book is to identify the distinctive characterist… Multinational teams in the European Commission and the European Parliament (Forschungsergebnisse der Wirtschaftsuniversität Wien)


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  • Finance And Business 08.02.2019 Comments Off on What Say Porcupine Humorous Customer PDF Ee19f706e

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    What to Say to a Porcupine: 20 Humorous Tales That Get to the Heart of Great Customer Service PDF




    by Richard S. Gallagher : What to Say to a Porcupine: 20 Humorous Tales That Get to the Heart of Great Customer Service

    ISBN : #0814416799 | Date : 2008-06-12

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    PDF-fabb1 | What do a demanding colony of porcupines, an upscale restaurant run by hyenas, and a famous medieval knight have in common? They are all part of one of the most entertaining and instructive books on customer service ever written. What to Say to a Porcupine uses the format of Aesop’s fables to illustrate fundamental principles of customer service, including: By a Hare: Great service is all about g… What to Say to a Porcupine: 20 Humorous Tales That Get to the Heart of Great Customer Service


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  • Finance And Business 08.02.2019 Comments Off on Executing Strategy Boardroom Frontline Business PDF 52f5e3b18

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    Executing Strategy: From Boardroom to Frontline (Capital Business) PDF




    by Timothy C. Daughtry : Executing Strategy: From Boardroom to Frontline (Capital Business)

    ISBN : #1933102756 | Date : 2009-03-01

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    PDF-07610 | As in a relay race, if you want your company’s strategic vision to “reach the finish line” and achieve your goals, leaders all down the line must achieve a successful “handoff” of information and develop people and strategies to make it work.In Executing Strategy, Drs. Daughtry and Casselman use the metaphor of the relay race, its team, and the importance of the “handoff zone” as eac… Executing Strategy: From Boardroom to Frontline (Capital Business)


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  • Finance And Business 07.02.2019 Comments Off on Communication 2000 Communicating Customers Learner PDF 7cad0b110

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    by Cengage Learning South-Western : Communication 2000: Module 9: Communicating with Customers, Learner Guide

    ISBN : #0538636041 | Date : 1995-02-08

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    PDF-16667 | C2000 is an innovative program that uses multimedia technology to present a comprehensive communication curriculum specifically designed to assist students in making the school-to-work transition. This innovative twelve-module series builds on the success of AITUs original Applied Communication (c. 1988) series that helped define the applied communication curriculum for so many educators. The mo… Communication 2000: Module 9: Communicating with Customers, Learner Guide


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  • Finance And Business 06.02.2019 Comments Off on My Indecision Final Goldcrest Films PDF D4c5c4ea1

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    ISBN : #0571148891 | Date : 1992-04-13

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    PDF-af107 | In 1983, Goldcrest Films was hailed as the “saviour of the British film industry” but within two years the company was virtually bankrupt. This book tells the story of Goldcrest Films and was one of “The Financial Times” Business Books of the Year…. My Indecision is Final: The Rise and Fall of Goldcrest Films


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    ISBN : #1633694615 | Date : 2016-05-03

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